Return Policy

Cancellation, Withdrawal, and Return Policy

1. Scope & Applicability
Applies to domestic (within Turkey) and international sales.

Products sold via distance sales may include custom-sized or custom-made doors; however, special production items have some limitations.

2. Right of Withdrawal (14 Days – EU Style Recommendation)
Customers can withdraw from the purchase within 14 days from the date of delivery without giving any reason.

Products must be returned unopened, unused, and in their original condition.

For custom-sized or custom-made doors, withdrawal is only possible before production starts; once production has begun, the right of withdrawal may be limited or invalid.

3. Domestic Return Conditions
Return requests must be made within 14 days from the delivery date.

Customers must present the return request form/invoice/order number when returning products.

Opened, used, or assembled products cannot be returned.

Refunds will be processed within a maximum of 10 business days after the product is received at the company’s warehouse. (Refunds to credit cards may take 2–6 weeks depending on bank processing times; bank transfers are usually completed within 2 business days.) netdoorcelikkapi.com

Shipping/return costs are generally borne by the customer; if the product was delivered damaged, a report must be filed with the courier company.

4. International Return Conditions
Return periods vary by country between 14–30 days; the exact period must be specified in the product contract.

Return process begins after the product is received and inspected by the company.

Import taxes, customs fees, and transportation costs for international returns are generally paid by the customer, and these expenses may be deducted from the refund amount.

For custom-made doors, international returns are generally not accepted, or partial profit margin deductions may be applied if the product is returned undamaged.

5. Non-Withdrawable Situations
If the customer has opened, used, mechanically installed, damaged, or tampered with the original packaging, the return is not accepted.

Withdrawal rights are limited or not valid for unmeasured, custom-made, or decorative/personalized products.

6. Return Process
Customers must apply with a return request form or written petition including the order number/invoice.

The company inspects the product; if it is intact and in original condition, the return is accepted.

If applicable, the customer’s return shipping cost is communicated or the company arranges shipping (depending on policy).

Refunds (bank transfer/credit card) are made within the above-mentioned time frames.

If the return request is rejected, the reason is communicated in writing.

7. Warranty and Technical Issues
Doors usually come with a 10–25 year manufacturer warranty as per technical specifications.

For defects arising after delivery, customers should contact the authorized service; this is covered under warranty, not return.

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Summary Table

Situation	Domestic Period	International Period	Condition	Return Condition
Received product, unopened	14 days	14–30 days	Unused product	Accepted, full refund
Custom-made / measured product	Withdrawable before production	Usually not valid	Assembled product	Return not accepted
Product delivered damaged	Immediate inspection + report	Same	Damage detected	Return not accepted or deductions applied